Terms and Conditions
Terms and Conditions
Najodecor s.r.o.
Registered office: Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava
Company ID: 21864764
VAT ID: CZ21864764ACCOUNT NUMBER: 268954956/0600
Phone: 734 590 771, 603 980 237
Data box: h6w3i8w
Directors: David Hagater and Marek MichalusTerms and Conditions of the Company:
Najodecor s.r.o.
Account number: 268954956/0600
Registered office: Zámostní 1155/27, Slezská Ostrava, 710 00 Ostrava
Company ID/VAT ID: 21864764
Data box: h6w3i8wContact information: info@najodecor.cz
Website: www.najodecor.cz
Phone: 603 980 237, 734 590 771(hereinafter referred to as the “Seller”)
These Terms and Conditions regulate the mutual rights and obligations of the Seller and the individual who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter: “Buyer”) through the web interface located on the website available at www.najodecor.cz (hereinafter referred to as the “online store”).
The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviations agreed in the purchase contract shall take precedence over these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language.
Information about Goods and Prices
1.1. Information about the goods, including the listed prices of individual items and their main characteristics, is provided in the catalog of the online store. Prices include value-added tax, all related fees, and costs for returning goods if such goods cannot, by their nature, be returned via standard postal methods. Prices remain valid as long as they are displayed in the online store. This provision does not exclude concluding a purchase contract under individually agreed terms.1.2. All product presentations in the catalog of the online store are for informational purposes, and the Seller is not obliged to conclude a purchase contract regarding these goods.
1.3. Information on the costs associated with packaging and delivery of goods is published in the online store. This information applies only when goods are delivered within the territory of the Czech Republic.
1.4. Any discounts from the purchase price cannot be combined unless otherwise agreed between the Seller and the Buyer.
1.5. Products listed in the catalog of the online store are delivered with the branding of Najodecor s.r.o.
1.6. Information about the goods and the quality of materials is available at www.najodecor.cz. By concluding the purchase contract, you acknowledge that you are familiar with the technical properties of the materials used.
Order and Conclusion of Purchase Contract
2.1. Costs incurred by the Buyer when using remote communication means related to the conclusion of the purchase contract (e.g., internet connection or phone call costs) are borne by the Buyer. These costs do not differ from the basic rates.2.2. The Buyer places an order in the following ways:
2.2.1. Through their customer account if previously registered in the online store.
2.2.2. By completing the order form without registration.2.3. When placing an order, the Buyer selects the goods, the quantity, the payment method, and delivery method.
2.4. Before sending the order, the Buyer can check and modify the information entered. The order is sent to the Seller by clicking the “submit order” button. The information in the order is considered correct by the Seller. The order is valid only if all required fields in the order form are completed and the Buyer confirms that they have read these Terms and Conditions.
2.5. Immediately upon receiving the order, the Seller sends an acknowledgment of receipt to the Buyer’s email address provided during the order. This acknowledgment is automatic and does not constitute the conclusion of the contract. The purchase contract is concluded only after the Seller accepts the order.
2.6. If any requirement specified in the order cannot be fulfilled by the Seller, the Buyer will receive an amended offer by email. This amended offer is considered a new proposal of the purchase contract and the contract is concluded upon the Buyer’s confirmation of acceptance by email.
2.7. All orders accepted by the Seller are binding. The Buyer can cancel the order until the acknowledgment of receipt is delivered. Cancellation is done by sending an email to the Seller.
2.8. In case of an obvious technical error on the Seller’s part regarding the price of goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods at the erroneous price, even if an automatic order confirmation was sent. The Seller will notify the Buyer immediately and send an amended offer.
Customer Account
3.1. After registration in the online store, the Buyer can access their customer account to place orders. Orders can also be placed without registration.3.2. The Buyer must provide accurate and truthful information during registration and when placing orders. Any changes must be updated in the account.
3.3. Access is secured by username and password. The Buyer must maintain confidentiality. The Seller is not responsible for unauthorized use by third parties.
3.4. The Buyer cannot allow third parties to use their account.
3.5. The Seller may cancel the account, especially if it is inactive or the Buyer breaches their obligations.
3.6. The Buyer acknowledges that the account may not always be available due to maintenance.
Payment Terms and Delivery of Goods
4.1. The Buyer can pay the purchase price and delivery costs via:
4.1.1. Bank transfer to Seller’s account 268954956/0600 at Moneta Money Bank.4.2. The Buyer must pay all packaging and delivery costs along with the purchase price.
4.3. Payment is due within 14 days of the purchase contract. Orders are processed only after receipt of payment.
4.5. The obligation to pay is fulfilled when the amount is credited to the Seller’s account.
4.6. No advance payment or deposit is required.
4.7. If payment is not made on time, the Buyer, as a consumer, is deemed to have withdrawn unless they express otherwise.
4.8. The Seller can request full payment before dispatch if the Buyer does not confirm the order.
4.9. Discounts cannot be combined.
4.10. The Seller will issue an invoice after payment.
4.11. Delivery options:
4.11.1. To the address specified in the order.
4.11.2. Personal pickup at the showroom: Zelinkovice 92, Frýdek-Místek 739 42.4.12. Delivery costs depend on the chosen method and are listed in the order.
4.13. If repeated delivery is required due to the Buyer, the Buyer bears the costs.
4.14. The Buyer must check packaging on receipt and report any damage immediately.
4.15. The invoice is sent by email and attached to the goods.
4.16. Ownership passes to the Buyer upon full payment and receipt of the goods. Risk passes upon receipt.
4.17. Delivery time starts from order receipt and payment. Delivery times can range from 3 days (stock items) to 1–4 months (made-to-order). Unforeseen circumstances may extend this up to 6 months.
Withdrawal from Contract
5. Each order is made-to-order and customized. Refunds are issued within 12 weeks or earlier if another client orders the same model and size.5.1. Consumers may withdraw from the contract.
5.2. Withdrawal period: 14 days from receipt of goods or last delivery if multiple items.
5.3. Withdrawal does not apply for custom-made, perishable, or hygiene-sealed goods, software, newspapers, or exceptions under § 1837 of the Civil Code.
5.4. Withdrawal must be sent within the withdrawal period.
5.5. A model withdrawal form is provided. The Seller confirms receipt.
5.6. Goods must be returned within 14 days. The Buyer bears return costs.
5.7. Refunds are issued within 14 days.
5.8. If the Buyer chose a more expensive delivery than the cheapest offered, only the cost of the cheapest method is refunded.
5.9. Refund is issued after the Seller receives the goods.
5.10. Goods must be returned undamaged, unused, and clean, preferably in original packaging.
5.11. The Seller may withdraw due to sold-out stock, unavailable goods, or supplier issues and will refund within 14 days.
Rights for Defective Performance
7.1. The Seller guarantees the goods are free of defects at the time of delivery and:
7.1.1. Have the agreed properties, or those described/expected.
7.1.2. Are suitable for the intended use.
7.1.3. Match agreed samples if applicable.
7.1.4. Are in correct quantity, size, or weight.
7.1.5. Comply with legal requirements.7.2. Defects within 12 months are presumed to exist at delivery. Consumer rights for defects apply within 24 months. Exceptions for used or agreed lower-quality items.
7.3. The Buyer may claim: replacement, repair, price reduction, or withdrawal. Claims sent to Zelinkovice 92, Frýdek-Místek 739 42.
7.4. Withdrawal allowed for substantial defects or repeated faults.
7.5–7.11. Claim procedures, deadlines (30 days), and responsibilities are specified, including reimbursement for necessary costs.